Refund Policy

1. Subscription Refunds

• The request must be made within 30 days of purchase.
• Usage must not exceed 20% of the subscription credits.
• The value of credits already used and payment processing fees will be deducted.

2. Subscription Renewal Refunds

• The subscription must have renewed automatically.
• No credits may have been used during the renewed billing period.
• The request must be made within 30 days of renewal.
• The subscription will be cancelled when the refund is processed.

3. Credit Packages

Credits already used are non-refundable.

• Partial refunds may be available when less than 50% of purchased credits were used.
• Refunds are based on unused credits minus payment processing fees.
• Requests must be submitted within 30 days of purchase.

4. Subscription Plan Changes

If an annual plan was purchased accidentally instead of a monthly plan, contact support. Where eligible, we may convert the plan and refund the remaining balance after one month of service and processing fees.

5. Non-Refundable Items

• Payment processing fees.
• Subscriptions outside the 30-day request window.
• Subscriptions with more than 20% of credits used.
• Credit packages with 50% or more of credits used.
• Renewal periods in which credits were used.

6. Refund Process

Email support with your account email and the reason for the request. Eligible requests are typically reviewed within 3–5 business days. Bank processing times may vary.

7. Changes to This Refund Policy

We may update this policy to reflect operational, legal, or regulatory changes. The latest version will always be published here.

Contact Us

Questions about this policy? Contact our support team at [email protected].